Today’s blog will focus on our next Master’s Core Value – Empathy. You will see this value highlighted on our website, as follows: “Empathetic – Giving generously of our time and attention to fully understand and appreciate the perspective of another.” This is another value that we deem essential in creating long-lasting and meaningful relationships with you, our clients, and friends.
Internally, we sometimes describe our actions driven by Empathy as “Genuine care & compassion for our clients, and each other.” I love seeing this attitude exude from our team members at Master’s. Few things make me more grateful for, and proud of, our team. This is not a core value that needs masked or pretended. It is genuine & authentic. We have a team of people that are “Givers,” not “Takers.” They actually care about each other, and you!
I see our team exemplifying this value in numerous ways. Sometimes it is someone in the office graciously volunteering to take some “items off the plate” of a teammate who’s exceptionally busy. Perhaps it’s someone caring enough to ask how a certain client is doing during our daily pod meeting, where the advisors recap client meetings and give updates for the team. I overhear phone calls made to clients, not to take care of a business item, but just to check-in and see how they are doing. Other times, someone comes up with an idea of how we can bless or encourage a client experiencing a health concern or a challenging transition. During our Monday morning office devotional, team members offer personal prayer on behalf of clients or another team member with a specific concern or need.
I believe that we have a unique advantage in living out our Core Value of Empathy. Motivated by our biblical worldview, we are called to love, care for, and serve others. It is not something we just “practice.” Rather, it’s in our DNA, and who we are, and who we are becoming.
Recall a meaningful time when you were the recipient of empathy. Respond and share that experience with us, and with others! All of us will be encouraged by your story.