Although I wear many hats here at Master’s, my primary role is that of Hospitality Coordinator. My goal is to make sure all of our clients have a pleasant experience in our office – starting from the time you schedule a meeting to the time you walk out the door.
When I think of hospitality, I think of comfort. And I believe that a comfortable place is synonymous with a place where you know what to expect, and you know what is expected of you. Where are you most comfortable? At home, of course. And the most comfortable environments outside of your home are the places that are familiar to you, where you know how things work.
My most comfortable place outside of my home is my in-law’s house. I know where the coffee cups are, and I know that when I walk in the door on a Sunday afternoon after church the first thing I can do (after giving hugs to my sweet family) is grab a mug and make myself a cup of coffee. I know if I get hungry, I can pop into the snack cupboard and grab some peanuts. I know that I can sit myself down on the couch, the porch, or wherever I am comfortable and settle in for good conversation with people who know and understand me well.
I hope that you feel similarly at Master’s. I hope that you come in our door, grab yourself a piece of chocolate and know that you can have anything you want to drink. Then settle yourself in a conference room for a good conversation with someone that sees you for who you are, and cares about you and your situation. At the very core of Master’s is this heart of hospitality, and we are always looking for ways to create a more comfortable and inviting experience for our clients.
How do you view hospitality, and how do you create a hospitable environment for the people in your lives?