It is not uncommon these days to receive less than exceptional customer service when trying to get something corrected or accomplished. We’ve become accustomed to poor service and, for the most part, expect it.
This is number three out of a four-part blog series discussing Master’s core values, and today we are looking at Conscientious. We describe conscientious as pursuing nothing but our best work with diligence. Being conscientious means that we will do our work well and thoroughly. We will not cut corners, and we will not stop until all aspects of a job are completed with excellence.
Earlier this summer, my wife and I ordered a new piece of furniture online for our patio. When we checked on the status of the order, we found that the package was supposedly in transit to the delivery center but with no date of delivery. It became clear to us that something was awry.
When my wife called to inquire about the status of the package, the customer service person told my wife that she would call her back after doing additional research. A bit later my wife got a call back saying our package was lost and that it is a discontinued item and no longer in stock. We, unfortunately, would not be able to get this piece of furniture.
A while later, we got another call from the same customer service person. She informed my wife that our package was discovered in the back of a truck at the delivery center and that it would be shipped to our house shortly. We now have the piece of furniture and are enjoying it on our patio.
We were greatly impressed by the diligence and thoroughness of this customer service lady. Without her conscientious effort, we would probably never have gotten this piece of furniture.
It is our desire at Master’s that you receive the same effort and diligence from us that my wife and I experienced with this customer service lady. Serving you conscientiously is our constant pursuit.
It is always helpful to get specific feedback, not only when we live up to our standard, but also, when we miss it. Thank you for your honest feedback. Can you share an example of when someone on our team served you conscientiously? When have we missed the mark of excellent service and follow through?